Have a question? 1 800 756 1822

General Questions

The item I want is out of stock. What do I do now?

We are sorry that the item you are looking for is no longer in stock. Please enter your email in the space provided in the Sold Out box in the top right corner.

Do you do back orders?

No. At this point we do not process back orders. If an item is out of stock our Customer Service Team will notify you as soon as possible. Out of stock orders will be canceled unless a replacement item is requested.

Are there ShoppingBlitz.com gift certificates and/or gift cards?

Yes. We would be happy to create a gift for you. Please call our helpful Customer Service Team for more information.

How do I use my Gift Certificate/Coupon Code/Store Credit Code?

At checkout, underneath the item description and price is a space labeled Promotional Code. Please enter either you gift certificate, coupon or store credit code in this space. The discount will be automatically applied.

What are the benefits of becoming a member?

You mean other than having the pleasure of our company? When you create an account with us you are given the keys to the computer. Move through the checkout process faster, store multiple delivery addresses, have access to order status and tracking information. Basically it's your one stop shop for all that is ShoppingBlitz.

How can I write a review on a product?

We love to hear feedback from customers. Please email marketing@shoppingblitz.com. Please be sure to include your First Name, City, State and Title of the product.

Do you have a catalog?

No. Our catalog is online for everyone to enjoy. We like keeping customer's abreast of all the latest styles and brands we have to offer.



Returns

How long do I have to return my item?

We accept all unworn returns up to 60 Days. Call our Customer Service line if you require special accommodations.

Do I have to pay for return shipping?

We will supply a pre-paid mailing label if the item is deemed defective or if the error was ours. Otherwise the return shipping is your responsibility. In the event that we do provide a label we will send it to you either via email or if requested to your home or business.

I need to return my item. What's my next step?

Please call 1-800-756-1822 or email support@shoppingblitz.com to obtain a return form and our awesome customer service team will help you from there. Please remember that without the form the process can take up to three weeks to process.

Please return the merchandise in its original packaging, (i.e. shoebox). We also request that the item is returned in some sort of protective outer packaging, whether it be a shipping box, padded mailer or U.S. Post Office grade wrapping paper. Please cover any old labels or existing bar codes before mailing.

Please mail returns, unless otherwise noted by a Customer Service Representative to:

ShoppingBlitz
Returns Dept.
1012 Greeley Ave
Union NJ 07083

More about our Return Policy

How quickly will my money be refunded?

Returns are processed in approximately 5 days, 14 during high-volume seasons. All refunds will be credited via original form of payment.

How do I return an item that was given to me as a gift?

We are sorry that you were not pleased with your gift. Please call our Customer Service Team at 1-800-756-1822 for assistance. When you call please provide the gift giver's first and last name name, physical and email address. If you do not have access to that information, please provide the 7 digit P.O. Order that is displayed on the label. All returned gifts will be refunded to the original gift giver's account, we do not provide credits on gift items. We can however process an exchange on an open gift order.



Brand/Product Questions

Do you carry a specific brand/color/size/width?

First try clicking on our Brands page, from there you can see all the brands that we currently carry. Please check in often as we are add new brands quite frequently. From there click on a brand that you are interested in and use our tool bar on the left side of the page to narrow your choices. If you still have questions, give us a call or shoot us an email.

How will I know if the item will fit?

Click on an item that you are interested in purchasing. On each product landing page we provide a Size & Width Chart, as well as a Clothing Chart. These charts should give you a good indicator of what size to purchase. If you have any concerns give our Customer Service Team a ring. Please be advised that different brands and styles are often made or sized differently and that fit also depends heavily on the individual foot. Below please find sizing charts for a few of our brands, including Birkenstock, Rainbow and Dan Post.

Show size charts »

I just received my Crocs shoe and the SKU on my shoe says W. Does this refer to width?

No it does not. Crocs shoes come only in a Medium/Regular width. The W mentioned refers to gender rather than width.



Order Questions

How do I change or cancel an order?

Please call our Customer Service Team at 1-800-756-1822 as soon as possible after placing your order. Please note that orders are processed quickly and it may not be possible to make amendments. Any unworn merchandise can be returned for a full refund.

How can I track my order?

Once an order has shipped, you will be sent an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package. You can also track your order by logging into your ShoppingBlitz account using your email and password.



Shipping and Delivery Questions

Can I expedite my order?

We do not offer expedited shipping at this time. However, our turn around time is fast and our team will do everything in their power to get your order to you as fast as we can.

Do you ship internationally?

Yes. All international items will be shipped with USPS International Priority Mail. Based on the order and address we will choose the best method of delivery.

Do you ship to P.O. Boxes or Military APO/FPO addresses?

Yes we ship to P.O. Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

How long will it be before I receive my order?

Standard shipping varies, please allow up to at least 4-5 business days. Please allow additional time for shipments to U.S. Territories, P.O. Boxes, or Military APO/FPO addresses.

I accidentally placed my order with the incorrect shipping address. What should I do?

Once you finish placing your order, please call us and we will update the address before the order ships. If to much time has passed chances are our warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

Do all brands you sell have the same shipping times?

No. As each product is unique and different so are the brands themselves. Certain brands, such as Birkenstock and Johnston & Murphy require 5 extra days for delivery.

Updated Worn Out Product Policy

If a worn-out item is returned and held by ShoppingBlitz for at least 10 days and the customer has been contacted via two phone calls and three emails then the item will be donated to Soles 4 Soles on the customer's behalf. Any questions or concerns regarding this manner please contact our Customer Service Team.





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